Clinics Receive Customer Satisfaction Awards

January 06, 2014

Part of Fairview Physician Associates' biannual customer satisfaction survey

EDINA, Minn. (June 2010)--Eleven metro-area primary and specialty care clinics received awards for superior customer satisfaction. The recognition is part of a patient survey program administered by Fairview Physician Associates (FPA) to recognize excellent and significantly improved patient experience among clinics that are part of FPA. FPA is a physician-led nonprofit of 1,200 independent, Fairview-employed and University of Minnesota primary and specialty physicians.

FPA receives more than 70,500 patient satisfaction surveys each year, conducting surveys each spring and fall. The spring 2010 survey, showed that 99.4 percent of patients agreed, "I would rate the overall care that I have received at this clinic as excellent." And 99.5 percent said they would recommend their clinic to friends and family.

Clinics must generate at least a 30 percent response rate. Those scoring in the lowest 15 percent must complete a plan to improve the patient experience. Clinic recipients below achieved the highest patient “strongly agree” response to the statements: “I would rate the overall care that I have received at this clinic as excellent” and “I am able to schedule this appointment within a reasonable amount of time." Diamond Women’s Center was the clinic selected in Top overall satisfaction for the large clinic group.